Shipping & Returns
Shipping Policy
Last updated January, 2025
Welcome to Meggo Sweets! We are thrilled to offer you an exceptional shopping experience, not only through our delectable gummies but also through our reliable and efficient shipping services. This Shipping Policy outlines the details and guidelines governing the shipment of products purchased from our online store at meggosweets.com. We are dedicated to ensuring your order reaches you in a timely manner and in perfect condition. Please take a moment to familiarize yourself with the following information to make your shopping experience as smooth and enjoyable as possible. Your satisfaction is our priority, and we are here to address any inquiries you may have along the way.
1. Order Processing and Shipping
- Orders will be shipped within 3 days of purchase, excluding weekends. Note that order processing times are different from shipping times.
There are some exceptions where an order may ship out later than the expected time. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account. - Shipping time will be made available to you by the courier company when your order gets shipped.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at hello@meggosweets.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@meggosweets.com with your order number.
Please note:
- Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment
- It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@meggosweets.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@meggosweets.com within fourteen (14) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
- Orders will be shipped within 3 days of purchase, excluding weekends. Note that order processing times are different from shipping times.
There are some exceptions where an order may ship out later than the expected time. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account. - Shipping time will be made available to you by the courier company when your order gets shipped.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping charges:
- Shipping charges will be automatically calculated and added to your order total at the time of checkout. These charges are based on several factors, including the destination of your order, the shipping method selected, and the weight and dimensions of the items in your cart.
- We believe in making your first taste of Meggo Sweets even sweeter. When you subscribe to our email list, your very first order is eligible for free shipping. It’s our way of saying thank you for joining our community of gummy enthusiasts. The free shipping option will automatically become available during the checkout process.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at hello@meggosweets.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@meggosweets.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Please note:
- Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment
- It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@meggosweets.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@meggosweets.com within fourteen (14) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
2. Disclaimer
- We reserve the right to exercise discretion and may choose not to process or ship any order.
- We do not offer shipping to multiple locations per order.
- Currently, we only provide shipping services within the United States. However, We will expand our service to other nations in future.
- All orders are processed and shipped on business days, excluding weekends and holidays.
- For security reasons, we do not deliver to military bases or accept orders with incomplete recipient information or unidentifiable addresses.
- Meggo Sweets is not liable for shipping or delivery delays caused by natural or uncontrollable events.
- We are not responsible for courier-related delays, such as customs clearance, as they are beyond our control.
- Transit time does not include Saturdays, Sundays, or holidays.
3. Questions
If you have any questions concerning our shipping policy, please contact us at: hello@meggosweets.com.
Refund Policy
Last updated January, 2025
Welcome to Meggo Sweets! We are delighted to have you as our valued customer and want to ensure your gummy shopping experience is as sweet as can be. This Refund Policy outlines the details of how we handle refunds for orders placed through our website at meggosweets.com. We take pride in offering you a hassle-free and transparent refund process. Please read on to understand the terms and conditions associated with our full refund policy for the gummies you love.
REFUNDS
- Gummies Stay With You
- We believe in convenience, which is why we’ve designed our refund policy with you in mind. Unlike traditional return policies, there’s no need to send the gummies back to us. We trust that our gummies will find a happy home with you or someone you know, even if they didn’t quite match your preferences. Keep them, share them, or pass them on – the choice is yours.
- How to Request a Refund
- Getting your refund is a breeze. Here’s how:
- Contact Us: Reach out to our Customer Support team within 14 days of receiving your order. You can contact us via email at hello@meggosweets.com.
- Provide Order Details: When reaching out, please provide your order number and a brief description of why you’d like a refund. This helps us understand how we can improve and enhance your experience in the future.
- Refund Time: Once your refund request is received and verified, we’ll initiate the refund process. You can expect your refund to be processed within 14 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Please note: There might be some delays, but your product and your money are in safe hands.
DISCLAIMER: After reviewing your claim, we’ll inform you whether your refund request has been approved. If granted, the refund will be issued to your original form of payment. Please note that it may take some time for your financial institution or credit card provider to process the refunded amount and show it in your account.
- Damaged or Wrong Product?
- Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: hello@meggosweets.com. You will be informed about the next steps accordingly.
Please Note: Refund requests must be accompanied by photographic evidence of the damaged products
RULES FOR ACCEPTING SHIPMENTS
Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
Items Not Eligible for Return
- Since all of our products are perishable, we are unable to accept returns under any circumstances. Once purchased and delivered, the items cannot be returned.
CANCELLATIONS
At Meggo Sweets, we strive to offer a streamlined shopping experience for our valued customers. Please note that once an order has been successfully placed on our online store at meggosweets.com, it cannot be canceled or modified by the customer. We understand that circumstances may change; however, our operational efficiency and commitment to prompt order fulfillment make it necessary for us to maintain a strict no-cancellation policy.
While customers are unable to cancel their orders, we reserve the right to cancel an order at our sole discretion. This may occur in situations including but not limited to:
- Product Unavailability: In the event that a product becomes unavailable after an order is placed, we may cancel the affected order and issue a refund.
- Suspected Fraud: To ensure the security of our customers and transactions, we may cancel an order if we suspect fraudulent activity or unauthorized use of payment information.
- Violation of Terms: Orders that are found to be in violation of our Terms of Service or any applicable laws may be canceled.
- Operational Limitations: If circumstances beyond our control prevent us from fulfilling an order, such as natural disasters, technological disruptions, or regulatory changes, we may choose to cancel the order and refund the customer.
In the event that we cancel an order, we will make reasonable efforts to notify the affected customer using the contact information provided during the order placement process. Any payments made for the canceled order will be refunded in accordance with our refund policy.
We appreciate your understanding of our cancellation policy and encourage you to review your order carefully before completing the purchase. Should you have any questions or concerns, please don’t hesitate to reach out to our customer support team for assistance.
QUESTIONS
If you have any questions concerning our return and refund policy, please write to us at: hello@meggosweets.com.
Last updated January, 2025
Welcome to Meggo Sweets! We are delighted to have you as our valued customer and want to ensure your gummy shopping experience is as sweet as can be. This Refund Policy outlines the details of how we handle refunds for orders placed through our website at meggosweets.com. We take pride in offering you a hassle-free and transparent refund process. Please read on to understand the terms and conditions associated with our full refund policy for the gummies you love.
REFUNDS
- First Order Full Refund Guarantee
For your very first order with Meggo Sweets, we proudly offer a “no questions asked” full refund policy. If, for any reason, you’re not fully satisfied with your initial purchase, you’re eligible for a refund. Whether your taste buds had different plans or your expectations weren’t met, we’re here to ensure you have a risk-free opportunity to try our scrumptious gummies.
Please note:
- All refund requests must be initiated within 14 days from the date of delivery.
- Refunds will not be issued for orders with incorrect or inaccurate shipping addresses.
- Gummies Stay With You
- We believe in convenience, which is why we’ve designed our refund policy with you in mind. Unlike traditional return policies, there’s no need to send the gummies back to us. We trust that our gummies will find a happy home with you or someone you know, even if they didn’t quite match your preferences. Keep them, share them, or pass them on – the choice is yours.
- How to Request a Refund
- Getting your refund is a breeze. Here’s how:
- Contact Us: Reach out to our Customer Support team within 14 days of receiving your order. You can contact us via email at hello@meggosweets.com.
- Provide Order Details: When reaching out, please provide your order number and a brief description of why you’d like a refund. This helps us understand how we can improve and enhance your experience in the future.
- Refund Time: Once your refund request is received and verified, we’ll initiate the refund process. You can expect your refund to be processed within 14 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Please note: There might be some delays, but your product and your money are in safe hands.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE REFUND CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. IF A REFUND REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.
- Damaged or Wrong Product?
- Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: hello@meggosweets.com. You will be informed about the next steps accordingly.
Please Note: Refund requests must be accompanied by photographic evidence of the damaged products
RULES FOR ACCEPTING SHIPMENTS
Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
CANCELLATIONS
At Meggo Sweets, we strive to offer a streamlined shopping experience for our valued customers. Please note that once an order has been successfully placed on our online store at meggosweets.com, it cannot be canceled or modified by the customer. We understand that circumstances may change; however, our operational efficiency and commitment to prompt order fulfillment make it necessary for us to maintain a strict no-cancellation policy.
While customers are unable to cancel their orders, we reserve the right to cancel an order at our sole discretion. This may occur in situations including but not limited to:
- Product Unavailability: In the event that a product becomes unavailable after an order is placed, we may cancel the affected order and issue a refund.
- Suspected Fraud: To ensure the security of our customers and transactions, we may cancel an order if we suspect fraudulent activity or unauthorized use of payment information.
- Violation of Terms: Orders that are found to be in violation of our Terms of Service or any applicable laws may be canceled.
- Operational Limitations: If circumstances beyond our control prevent us from fulfilling an order, such as natural disasters, technological disruptions, or regulatory changes, we may choose to cancel the order and refund the customer.
In the event that we cancel an order, we will make reasonable efforts to notify the affected customer using the contact information provided during the order placement process. Any payments made for the canceled order will be refunded in accordance with our refund policy.
We appreciate your understanding of our cancellation policy and encourage you to review your order carefully before completing the purchase. Should you have any questions or concerns, please don’t hesitate to reach out to our customer support team for assistance.
QUESTIONS
If you have any questions concerning our return and refund policy, please write to us at: hello@meggosweets.com.
